Engineering

All about boosting customer happiness with science and code

When BERT meets Pytorch

Yash Vijay

August 14, 2019

A walkthrough of using BERT with pytorch for a multilabel classification use-case

Custom model deployment on Google A.I. Platform Serving.

Yash Vijay

August 05, 2019

My experience deploying custom Machine Learning models, pipelines and prediction routines at Wootric Recently, Google Cloud AI Platform Serving (CAIP) added a new feature which Machine Learning (ML) practitioners can now use to deploy models with customized pre-processing pipelines and prediction routines using their favorite frameworks, all under one serverless microservice. In this blog post, I[…]

Understanding Accuracy in ML Systems

Ryan Smith

March 12, 2019

Note: An article about this from the CX perspective can be found here.  The last few years have seen an explosion in companies adopting AI/ML solutions into their business pipeline. Huge advancements in Computer Vision and Natural Language Processing have made it possible to automate tasks we wouldn’t have attempted just 5 years ago. However, sometimes the utility of these methods can be lost in[…]

Building our own sentiment analytics model

Ryan Smith

November 29, 2018

 Whether it’s a brick and mortar company or a cutting edge SaaS enterprise, there is hardly a business that does not value customer feedback. Making sense of that feedback is tough. It’s easy to analyze feedback in a spreadsheet when you have a handful of customers, but as your customer base grows you need a system to help make sense of all of the feedback you receive. At Wootric, we built[…]

Testing the Wootric SDK with Ionic Framework

Victoria Koh

October 02, 2018

At Wootric, we've gotten quite a few requests from customers who've built their app using the Ionic Framework to test our web SDK with the framework. Here's how we did it.

Customer Feedback Classification Using Bag-of-Words

Ryan Smith

May 25, 2018

PART II. [Go to Part I]

Our Machine Learning Journey: From Zero to Customer Value in 12 months

Prabhat Jha

May 17, 2018

PART 1

Announcing Command Line Surveys - Get NPS Feedback from Developers

Ray Sohn

April 01, 2018

Our mission at Wootric is to help you win customers for life. One way we do this is by giving you the power to survey your customers across multiple channels. We serve customers in over 70 countries worldwide and have received over 2 million survey responses across web, mobile app, email and SMS.

How We Migrated from Heroku PostgreSQL to AWS RDS

Elisha Zhang

November 20, 2017

by German Monfort (@gmonfort) and Prabhat Jha (@prabhatjha)

A Look Under the Hood: AI for CX at Wootric

Prabhat Jha

September 26, 2017

by Prabhat Jha (@prabhatjha) and Ryan Smith (@rnsmith49)