Engineering

All about boosting customer happiness and maximizing Net Promoter Score in an online world

Building our own sentiment analytics model

Testing the Wootric SDK with Ionic Framework

Customer Feedback Classification Using Bag-of-Words

Our Machine Learning Journey: From Zero to Customer Value in 12 months

Announcing Command Line Surveys - Get NPS Feedback from Developers

How We Migrated from Heroku PostgreSQL to AWS RDS

A Look Under the Hood: AI for CX at Wootric

ETL your Wootric data with Stitch

Securing Our Perimeter: Protecting our App and Making Security a Habit

This is Fine: Engineering War Stories (and What We Learned) in 2016

Don’t make users wait: Optimizing the Performance of an Analytics Dashboard

Q&A: Prabhat Jha takes the CTO helm at Wootric