Engineering

All about boosting customer happiness and maximizing Net Promoter Score in an online world

Ray Sohn

Recent Posts

Announcing Command Line Surveys - Get NPS Feedback from Developers

Ray Sohn

April 01, 2018

Our mission at Wootric is to help you win customers for life. One way we do this is by giving you the power to survey your customers across multiple channels. We serve customers in over 70 countries worldwide and have received over 2 million survey responses across web, mobile app, email and SMS.

This is Fine: Engineering War Stories (and What We Learned) in 2016

Ray Sohn

January 03, 2017

2016 has been a wild ride. The engineering team at Wootric has had our fair share of ups and downs and I thought it would be fun to collect some of our best war stories for posterity. Here is a list of things that happened, and what we are doing differently as a result.