Engineering

All about boosting customer happiness and maximizing Net Promoter Score in an online world

Ryan Smith

Recent Posts

Building our own sentiment analytics model

Ryan Smith

November 29, 2018

 Whether it’s a brick and mortar company or a cutting edge SaaS enterprise, there is hardly a business that does not value customer feedback. Making sense of that feedback is tough. It’s easy to analyze feedback in a spreadsheet when you have a handful of customers, but as your customer base grows you need a system to help make sense of all of the feedback you receive. At Wootric, we built[…]

Customer Feedback Classification Using Bag-of-Words

Ryan Smith

May 25, 2018

PART II. [Go to Part I]