Engineering

All about boosting customer happiness with science and code

Understanding Accuracy in ML Systems

Ryan Smith

March 12, 2019

Note: An article about this from the CX perspective can be found here.  The last few years have seen an explosion in companies adopting AI/ML solutions into their business pipeline. Huge advancements in Computer Vision and Natural Language Processing have made it possible to automate tasks we wouldn’t have attempted just 5 years ago. However, sometimes the utility of these methods can be lost in[…]

A Look Under the Hood: AI for CX at Wootric

Prabhat Jha

September 26, 2017

by Prabhat Jha (@prabhatjha) and Ryan Smith (@rnsmith49)